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Responsible for maximizing sales opportunities within the hotel, ensuring all queries and bookings are carried out in an accurate and time effective manner.

Main Responsibilities:

• Keep up to date on all room rates, special offers and promotions.
• Ensures that desirable and special needs guests are adequately provided for.
• Ensures that complaints and requests are handled with the aim of exceeding guests’ expectations.
• Ensure a high level of product knowledge is maintained in order to explain services and facilities to clients as required.
• Develop an awareness of local services and facilities.
• Identify opportunities for value added service extended is consistently with the image of the Hotel.
• Record and process all reservations made by all sources including phone or fax.
• Record and process group reservations.
• Ensure every customer is top priority and that the telephone courtesy and service extended is consistently with the image of the Hotel.
• Endeavor to process all correspondence on a daily basis.
• Ensure that all reservations are made within the guidelines of daily status.
• Ensure guest comments are recorded in guest history and acted on when appropriate.
• Maintain accurate and up to date files.
• Ensure compliance with legislated health and safety requirements within workplace.
• Comply with all Corporate and Hotel Standards and Procedures.
• Actively promote a work environment, which cares for guests and associates alike.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

Skills/Qualifications preferred:
Negotiation Skills, Organizational & Time Management Skills, Keyboard/Computer skills, Professionalism, Communication Skills (written/verbal), Assertiveness, Information System Knowledge, Guest Focus, Excellent Telephone Manner, Selling & Marketing Skills, Japanese Conversation Skills

Additional Information
Position Type: Full Time or Part Time, Employee

Please send your resume to
tkoizumi@miyakola.com

Ensures accurate payment to vendors and or coordinates credit/payment from clients. Could also have some general cashier responsibilities. Maintains all file and records in according to company standards. Responds to general telephone / email/mail inquiries. Able to deal with a high volume of incoming calls. Type correspondence, open and distribute mail, make photocopies, send faxes. Assist with special projects as needed.

• Preferred to basic accounting knowledge and experience
• Japanese language preferred
• Computer literate - Microsoft Word, Excel, PowerPoint
• Proficient typing skills (Minimum: 55 w.p.m. accurately)
• Able to provide clear, pleasant telephone communication
• Excellent verbal and written communication skills
• Capable of managing multiple projects and responsibilities with ease
• Well organized and detail-oriented
• Able to work independently and as part of a team in a fast-paced environment
• Able to maintain complete confidentiality
• Able to work projects through to completion
• Prior hospitality experience preferred

Position Type: Prefer to Full Time, possible to Part Time

Please send your resume to
tkoizumi@miyakola.com

Serves guests by completing registration; controlling room assignments.

Duties:

• Welcomes guests by greeting them; answering questions; responding to requests.
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guests to room by showing location on hotel map; calling bellhop.
• DConveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Collects revenue by entering services and charges; computing bill; obtaining payment.
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
• Secures guests' valuables by placing valuables in safe deposit box.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications preferred:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Japanese Conversation Skill

Additional Information
Position Type: Full Time or Part Time, Employee

Please send your resume to
tkoizumi@miyakola.com